Food for Thought: Consumer Insights

Food for Thought: Consumer Insights

Journal 2 – MARK 1024

On June 9, 2020 I attended presentation given by the Senior Manager of Consumer Insights at Weston Foods, Julie VanderKloet.

Home | Weston Foods

Image from: https://www.westonfoods.ca

So what are insights anyway?

Insights are essentially a deeper understanding of something (i.e. people, objects, situations, etc.). Julie described insights to be knowledge that helps:

  • Understand a problem in a new way
  • Uncovers fundamental human truth
  • Discover underlying motivations that drive action

This deeper understanding of something, let’s say consumers, help businesses innovate ways to inspire and guide action. A great example that Julie shared was Glossier. The beauty company specializes in cruelty-free skincare and minimalist makeup products. However, it isn’t just the products that made the brand stand out, but it was the connection and community they built with their customers. Glossier didn’t start out as a beauty company; rather, it started with a blog, Into The Gloss.

The team behind the Into The Gloss blog, created Glossier after gathering insights from their readers and editors.

The Into The Gloss team consists of beauty editors that have tried and written about a variety of products. Together with their experiences, and the feedback from their readers, they were able to identify a consumer need in the beauty industry for no-fuss, simple, cruelty-free skincare and makeup. Thus, Glossier was incepted and has boasted a loyal following online (its official Instagram account has 2.8 million followers!).

How do insights work with marketing?

As mentioned previously, insights give businesses a better understanding of their customers; which in turn guides them on their next steps. A marketer’s job is to address these consumers’ needs in a meaningful way. If used effectively, insights can aid in the following marketing tasks:

  • BIM Development
  • Brand Awareness and Equity
  • Building and supporting new brands
  • Brand refresh
  • Packaging design
  • Advertising and messaging
  • Targeting

Julie’s experience at Weston Foods truly showed her the value of genuinely understanding and engaging with customers. Her position as the Senior Manager of Consumer Insights exposed her to both positive and not so great outcomes.

Julie shared an instance when they tried to introduce a new product to an existing bakery brand. The brand itself was quite popular, and sold quite well; however, the new bread product was not doing quite well. Before the launch, Julie and her team researched the demand for the product, which there seemed to be. Unfortunately, once the bakery item hit the shelves, it was displayed inappropriately, resulting in customers completely missing the product. Julie showed a picture of the product to my class, and while most of us recognized the brand, none of us knew of the product. While consumer insights are valuable, they need to be incorporated throughout the marketing plan to be effective.

What’s helped her succeed?

Julie wouldn’t have gotten to where she is now, had she been afraid to speak up and take risks. She also mentioned that as a marketer, you need to have a willingness to learn and try different things, especially as a beginner in the field. This reminds me of one of my favourite quotes,

“The biggest risk is not taking any risk… In a world that’s changing really quickly, the only strategy that is guaranteed to fail is not taking risks.”

-Mark Zuckerberg, Facebook CEO

Whether you like him or not, Mark Zuckerberg has a point; if you don’t take a chance to try something challenging, you’ll hinder your personal growth. In addition to learning, you need to build your network and create valuable connections with your peers and mentors. Julie advises that these connections should be authentic in order for it to be of any value. This means respectfully getting to know the person and conversing with them (rather than just shooting a LinkedIn request) so that the person actually remembers you.

Lastly, be comfortable talking in front of people. Nothing exudes confidence more than a well-spoken, composed public speaker. As a quiet introvert myself, this is something that I definitely need to work on.

Personal Insights

Like many of us, Julie had her own unique self-discovery journey. She graduated with a degree in chemistry and psychology only to find herself working in the wonderful world of consumer insights. In fact, it might be safe that through this journey, she gained a deeper understanding of herself, and better insight on what career path she wants to take. As a digital marketing postgrad student, who previously completed a marketing degree, I felt challenged by Julie’s experience. If she could get a career in marketing, then there’s no reason for me not to try.

-LaarniJane♡